Best Western Plus Big America

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Book your stay in our lodging in Santa Maria, CA to enjoy spacious, well-appointed guest rooms with a host of in-room amenities for an affordable rate! Located in California’s Central Coast, Santa Maria is the ideal place to enjoy a relaxing getaway close to wineries, golf courses, and a ton of other attractions.

Choose from our selection of guest rooms, each offering plush beds and thoughtful in-room amenities allowing you to feel right at home. Each room of our lodging in Santa Maria, CA comes equipped with a flat-screen TV, luxury linens, and high-speed wireless internet, creating the perfect ambiance to relax and unwind. Special extras include a mini-fridge, a microwave, and a work desk with a chair!

We also provide accessible options for our guests. These rooms are located on the first floor of our hotel and come equipped with ADA-compliant amenities like roll-in showers. Please call the hotel to request these rooms.

Guests will also enjoy an array of amenities including an outdoor heated swimming pool, hot tub, airport shuttle (7:00 a.m. to 7:00 p.m.), business services and meeting facilities accommodating up to 35 people. Pets are welcome with some restrictions.

This Central Coast area hotel’s Interstate 101 location provides guests with convenient access to a variety of key attractions including the Santa Maria Speedway, the Santa Maria Museum of Flight and the Guadalupe/Nipomo Dunes Reserve. Spend an afternoon at Pismo Beach, just 15 miles away or visit the quaint Danish village of Solvang. Golf enthusiasts will enjoy being minutes away from Blacklake Golf Course and The Dunes Golf Course. Traveling on business? Vandenberg Air Force Base and Lockheed Martin are also close by. Guests will also enjoy an afternoon of wine tasting at nearby wineries in Paso Robles or visiting the famed Hearst Castle. The friendly, helpful staff at the BEST WESTERN PLUS Big America is ready to ensure a fun-filled memorable stay in Santa Maria, California. Make a reservation today and save!

Temporary regulations to protect guests during the COVID-19 pandemic:

Arrival/Departure Process

  • Promote pre-registration through hotel reservation confirmation and pre-arrival
  • Signage at front entrance and front desk limiting guest in office
  • Establish social distancing and touchless practices throughout the arrival process
    • Floor markings installed six (6) feet apart
    • Plexiglass or similar partition and table partition
    • If signature is required on registration card, sanitize pen after every use
    • Either position credit card machine for guest access, and “show” identification to clerk (without touching) or sanitize cards before returning to guest
    • Front desk sanitized if touched by guest
    • Luggage carts sanitized, either guest self-serve by hotel providing disinfectant wipes or by staff
  • At check-in, attempt to collect:
    • Mobile telephone number to provide texting service
    • Email address for express check-out
  • Hotel to provide a General Manager welcome letter using brand provided template
  • Provide a basket or box to collect keycards separately at departure with signage that keycards will be sanitized before reuse

Temporary Breakfast Standards

Maintain “Grab & Go” breakfast; or provide limited breakfast offerings.

  • Eliminate self-serve beverage stations to including coffee, tea, orange juice, milk and water
  • Sanitize tables and chairs after each guest
  • Provide hand sanitizing station and paper towels for guests
  • Observe social distancing – consider removing or re-arranging seating where possible

Guestroom Amenities, Standards and Cleaning Procedures

  • Stayover guests to receive no housekeeping service
  • Complete and enhanced housekeeping service only provided upon check-outs
  • All guestrooms to be checked daily
  • Allow check-out rooms to be vacant for 24 to 72 hours prior to cleaning
  • Implement enhanced cleaning requirements per “Cleaning Guidelines”
    • Only approved chemicals or equivalent products and rags to be used in cleaning. Hotels may use existing vendors
    • Use appropriate chemicals for each area and surface in the guest room and bathroom
  • Items to be removed from the guest room
    • Note pad and pen
    • Laundry bags, although available at front desk
    • Decorative pillows/scarf
    • Remove or replace directory with one-page laminated directory unless room service is offered, laminate all pages – or if available on television display, Wi-fi landing page or QR code access
  • Use clean remote when possible; remote must be disinfected and sanitized; clean remote sleeves are not to be used
  • Sanitize iron/board, hairdryer and hangers if used
  • Use only disposable coffee cups and prewrapped cups
  • Triple sheeting is required
  • Remove top layer of toilet paper from roll
  • Used linen and trash may not be placed on a housekeeping/laundry cart with unused linens and amenities
  • All clean and ready guest rooms inspected and sprayed before guest arrival

Laundry

  • Only specified chemicals or equivalent products may be used
  • Implement enhanced sanitation practices:
    • Same gloves cannot be used for loading used linen/terry and clean linen/terry
    • Use separate laundry carts or trash bags for used linen/terry to avoid transmission of virus
    • Sanitize laundry carts for delivery of clean linen/terry

Housekeeping/Maintenance

  • Housekeeping carts to be sanitized each night/day before restocking
  • Change/clean PTAC filters monthly
  • Deep clean/preventative maintenance scheduled and completed at least twice per year

Lobby and Public Spaces

  • Signage regarding health and safety best practices
  • Hand sanitizing station or sanitizing wipes available in lobby
  • Increase frequency of lobby cleaning, be visible
  • Remove all lobby brochures, magazines, newspapers. May be offered at the front desk

Public Restrooms

  • Frequent cleaning based on guest usage

Pool/Fitness

  • Closed until Health Department notifies
  • Continue to maintain and clean pool area
  • Do not heat pool and spa
  • Continue daily check on water condition

Employee Safety Standards

  • Staff to wear clean uniforms each day
  • Ensure sick employees do not come to work
  • Wash hands frequently for a minimum of 20 seconds with soap and water
  • Review timeclock procedures, hands-free/disinfect frequently
  • All staff must wear gloves, facemasks are highly recommended, both provided by hotel
  • Consider, not required, housekeeping and laundry staff to wear 12” minimum length gloves for protection

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